Employees are interviewed by telephone after four to six months of employment to determine the effectiveness of their on-boarding and their level of satisfaction. Survey questions are developed collaboratively with the client to ensure key topics are discussed. Quarterly reports are prepared to keep the client informed and feedback is compared and contrasted over time.
Former employees are interviewed by telephone within two to three weeks of termination to understand their reasons for leaving, what the employees believe are the best things about working for the employer, and where the employees have suggestions to make it an even better place to work. Quarterly reports are prepared to keep the client informed and feedback is compared and contrasted over time.
Employees are interviewed when a particular event or topic requires employee input. Questionnaires can also bedeveloped to focus on an area for input or to focus on a specific group of employees.
The survey uses a valid, reliable questionnaire and comprehensive process to obtain employee opinions, identify concerns, and develop improvement plans. Leadership is trained to provide feedback to the employees and develop improvement plans, identifying steps to be taken in response to the survey.